These terms govern your use of ITL Holidays Global's services. Please read them carefully before making a booking. By confirming a booking with us, you agree to be bound by these terms.
Important notice: These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("the Client") and ITL Holidays Global ("we", "us", "our"). By making a booking or enquiring about our services, you confirm that you have read, understood, and agree to these Terms. We recommend you read them in full before confirming any booking.
In these Terms and Conditions, the following definitions apply:
ITL Holidays Global acts as a travel management company and agent for third-party travel suppliers. We arrange, book, and manage travel services on your behalf, including but not limited to:
Where we act as agent for a supplier, the supplier's own terms and conditions will also apply to your booking and will be provided to you at the time of booking. In all other respects, these Terms govern our relationship with you.
All bookings are made through direct communication with our travel specialists via enquiry form, email, WhatsApp, or phone. We do not operate an automated online booking engine. This ensures every booking is reviewed and managed by a specialist from the outset.
A booking is confirmed only when you have received a written confirmation from ITL Holidays Global and, where applicable, the required deposit or full payment has been received. Verbal agreements do not constitute a confirmed booking.
The Lead Traveller who makes a booking on behalf of a group accepts these Terms on behalf of all members of the group and is responsible for ensuring that all group members are aware of and agree to these Terms. The Lead Traveller must be at least 18 years of age.
You are responsible for ensuring that all information provided to us at the time of booking — including names, passport details, dates, and contact information — is accurate and complete. ITL Holidays Global accepts no liability for errors, losses, or additional costs arising from incorrect information provided by you.
Please double-check all names and passport details before confirming your booking. Name changes on airline tickets and some hotel bookings may attract significant fees or may not be possible at all.
All quotations provided by ITL Holidays Global are valid for the period specified in the quotation and are subject to availability. Prices are not guaranteed until a booking is confirmed and payment received.
Travel prices are subject to change — particularly airfares, which may fluctuate significantly based on availability, fuel surcharges, and airline pricing policies. We will always communicate any price changes to you before confirming a booking. Once a booking is confirmed and payment received, the agreed price is fixed except in the circumstances described in Section 4.3.
In exceptional circumstances, confirmed prices may be subject to surcharges resulting from significant and unforeseeable increases in transport costs, taxes, or currency exchange rates. We will give you the earliest possible notice of any such changes. If a surcharge increases the total cost of your booking by more than 8%, you will have the right to cancel without penalty.
| Service Type | Deposit Required | Balance Due |
|---|---|---|
| Leisure Holidays & Packages | 25–30% at time of booking | 60 days before departure |
| Flights (most fares) | 100% at time of booking | — |
| Bespoke & Luxury Travel | 30–40% at time of booking | 60 days before departure |
| Group Departures | 25% per person at booking | 75 days before departure |
| MICE & Corporate Events | As per individual proposal | As per contract |
| Visa Services | 100% at time of application | — |
Failure to make payment by the due date may result in cancellation of your booking, and cancellation charges as outlined in Section 5 may apply.
We accept payment by bank transfer, credit card, debit card, and other methods as agreed at the time of booking. All card payments may be subject to a processing fee, which will be communicated to you in advance. All prices are quoted in the currency specified in your quotation.
All cancellations must be made in writing to your designated travel specialist. The date of receipt of the written cancellation will determine the applicable charges. The following cancellation charges apply to most bookings; however, specific supplier terms may result in higher charges — particularly for non-refundable airfares, advance-purchase hotel rates, and cruise bookings:
| Notice Period Before Departure | Cancellation Charge |
|---|---|
| More than 90 days | Loss of deposit only |
| 60 – 90 days | 50% of total booking value |
| 30 – 59 days | 75% of total booking value |
| Less than 30 days | 100% of total booking value |
Cancellation charges for MICE and corporate events are governed by the individual event contract and may differ from the above.
Certain components of your booking — including most airline tickets, visa application fees, and some accommodation bookings — are non-refundable from the time of confirmation, regardless of when you cancel. These will be clearly identified in your booking confirmation.
Where a refund is due, it will be processed to the original payment method within 14–30 business days of cancellation confirmation, subject to receipt of any supplier refunds due to ITL Holidays Global. We will not be held responsible for delays in refunds caused by airline, hotel, or other supplier refund timelines.
We strongly recommend purchasing comprehensive travel insurance that includes cancellation cover. Please refer to Section 8 for our guidance on travel insurance.
In exceptional circumstances, we may need to cancel your booking — for example, if a minimum group size for a departure is not met, or due to circumstances beyond our control. In such cases, we will offer you a full refund or, where possible, an alternative of equivalent or higher value. We will not be liable for any other losses or expenses you incur as a result of such cancellation.
If you wish to make changes to your confirmed booking — such as changing travel dates, destinations, passenger names, or accommodation — please notify your travel specialist in writing as soon as possible. While we will make every effort to accommodate your request, changes are subject to availability and may result in additional charges from suppliers, as well as an amendment fee from ITL Holidays Global.
Occasionally, suppliers such as airlines, hotels, or cruise lines may make changes to confirmed services. Where a significant change is made — such as a substantial change to flight times, itinerary, or accommodation standard — we will notify you as soon as we are made aware and offer you the choice of accepting the change, transferring to an alternative arrangement, or cancelling with a full refund of the affected components.
Minor changes such as small adjustments to flight times, room types within the same category, or tour order do not entitle you to cancel or receive compensation.
It is your responsibility to ensure that your passport and those of all travellers in your booking are valid for the required period — typically at least six months beyond the intended date of return. ITL Holidays Global accepts no liability for denied boarding, entry refusal, or costs incurred due to invalid or expired travel documents.
Entry requirements, visa regulations, and processing times vary by destination and nationality and are subject to change. While our visa support team provides guidance and assistance with visa applications, it is ultimately your responsibility to obtain all required visas and travel authorisations.
ITL Holidays Global does not guarantee visa approval. Visa application fees paid to embassy or immigration authorities are non-refundable regardless of the outcome of the application. Our service fees for visa assistance are also non-refundable once the application has been submitted.
Some destinations require proof of vaccination or specific health certificates for entry. You are responsible for ensuring compliance with all health and entry requirements for your destination. We recommend consulting your healthcare provider and the relevant embassy or consulate well in advance of travel.
ITL Holidays Global strongly recommends that all travellers purchase comprehensive travel insurance at the time of booking. We consider travel insurance to be an essential component of any international journey.
We recommend that your travel insurance covers, at a minimum:
We can arrange travel insurance on your behalf as part of our service offering. If you choose to arrange your own insurance, please ensure it provides adequate cover for your intended activities — particularly if your trip includes adventure activities, winter sports, or cruise travel.
If you travel without adequate insurance and suffer a loss, ITL Holidays Global will not be responsible for any costs that insurance would otherwise have covered.
Where ITL Holidays Global acts as an agent for third-party suppliers, our liability is limited to the proper arrangement of the relevant service. We are not responsible for the acts, omissions, or defaults of those suppliers or for any loss, damage, injury, or delay arising from their services.
Where ITL Holidays Global provides a service directly as principal (rather than as agent), we accept responsibility for ensuring that service is provided to a reasonable standard.
To the maximum extent permitted by applicable law, our total liability to you in respect of any booking shall not exceed the total amount paid by you to ITL Holidays Global for that booking. We shall not be liable for any indirect, consequential, or special losses, including loss of enjoyment or opportunity.
We accept no liability for losses arising from:
ITL Holidays Global shall not be liable or responsible for any failure to perform, or delay in the performance of, any of our obligations that is caused by events outside our reasonable control. Such events include, but are not limited to:
In the event of a Force Majeure situation, we will make every reasonable effort to minimise disruption to your booking and will work with you to find alternative solutions. We cannot, however, guarantee refunds from suppliers in such circumstances, and we strongly recommend comprehensive travel insurance that covers Force Majeure events.
By making a booking with ITL Holidays Global, you and all members of your party agree to:
ITL Holidays Global reserves the right to terminate the travel arrangements of any client whose behaviour is deemed disruptive, dangerous, or unacceptable. In such circumstances, no refund will be given and we accept no liability for any resulting costs.
You are responsible for ensuring that you and all members of your party are in good health and physically fit for the travel arrangements booked. It is your responsibility to:
ITL Holidays Global's Medical Assistance service can assist with medical travel planning and healthcare coordination. However, we are not a medical provider and no information we provide should be considered medical advice. Always consult a qualified healthcare professional before travelling.
In addition to these General Terms, MICE and corporate event bookings are governed by a separate Event Management Agreement or Corporate Travel Agreement entered into between ITL Holidays Global and the corporate client. In the event of any conflict between these Terms and a corporate agreement, the corporate agreement shall prevail.
Specific provisions that typically apply to MICE bookings include:
If a problem arises during your travel, please notify your ITL Holidays Global travel specialist or our 24/7 support line immediately. Many issues can be resolved quickly when reported promptly. Failure to report a problem during travel may affect your ability to claim compensation after your return.
If you remain dissatisfied after raising an issue during travel, please submit a formal written complaint to us within 28 days of your return. Please include your booking reference, a clear description of the issue, and any supporting evidence.
We will acknowledge your complaint within 5 business days and aim to provide a full response within 28 days. If we are unable to resolve your complaint within this timeframe, we will keep you informed of progress.
Complaints should be sent to: complaints@itlholidaysglobal.com
All content on the ITL Holidays Global website — including text, images, logos, itineraries, graphics, and design elements — is the property of ITL Holidays Global or its licensors and is protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, or use any content from our website or proposals for commercial purposes without our prior written consent. Proposals, itineraries, and quotations prepared by ITL Holidays Global are our intellectual property and are provided for your personal use in making a booking decision only.
These Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and construed in accordance with the laws of [jurisdiction — to be confirmed by client's legal advisers, e.g. the Republic of India / the Emirate of Dubai / England and Wales], depending on the location of the contracting entity.
For bookings made through our India office, Indian law applies. For bookings made through our UAE office, the laws of the UAE apply. For bookings made through our UK office, the laws of England and Wales apply.
Each party irrevocably submits to the exclusive jurisdiction of the courts of the applicable territory to settle any dispute or claim arising out of these Terms.
ITL Holidays Global recommends that legal advisers review and confirm the governing law clause to ensure it is appropriate for your specific corporate and operational structure before the website is published.
ITL Holidays Global reserves the right to update or amend these Terms and Conditions at any time. Changes will be effective from the date they are published on our website. The Terms that apply to your booking are those in force at the time your booking is confirmed.
We recommend that you review these Terms periodically. Continued use of our services following any changes constitutes acceptance of the updated Terms.
If you have any questions about these Terms and Conditions, or wish to discuss any aspect of your booking, please contact us through any of the following channels:
These Terms & Conditions were last reviewed and updated on 1 January 2026. ITL Holidays Global recommends that these Terms be reviewed by a qualified legal adviser familiar with the laws of each jurisdiction in which ITL Holidays Global operates (India, UAE, and the United Kingdom) prior to publication.