Your privacy matters to us. This policy explains how ITL Holidays Global collects, uses, and protects your personal information when you engage with our services.
Plain-language summary: ITL Holidays Global collects your personal information to plan and deliver travel services on your behalf. We do not sell your data. We share it only with the suppliers needed to fulfil your journey. You have the right to access, correct, or delete your data at any time. This policy tells you exactly how.
ITL Holidays Global is the travel and tourism arm of the ITL Group, a conglomerate with over 45 years of global operating history. We provide travel management services — including leisure holidays, corporate travel, MICE, visa support, accommodation, flights, and related services — to travellers across India, the Gulf Cooperation Council (GCC), and Western markets including the United Kingdom.
For the purposes of this Privacy Policy, ITL Holidays Global acts as the data controller in respect of personal data collected through our website, enquiry forms, WhatsApp communications, email correspondence, and in-person interactions.
Registered address and company details: [Company registration details — to be updated by client]
We collect personal information when you enquire about our services, make a booking, use our website, communicate with us, or travel with us. The types of information we may collect include:
In certain circumstances, we may need to process sensitive personal data — such as dietary requirements (which may reveal religious beliefs) or accessibility or medical requirements necessary to arrange appropriate travel services. We will only collect and use such information where it is strictly necessary to provide the service you have requested, and we will seek your explicit consent where required by applicable law.
We use the personal information we collect for the following purposes:
| Purpose | Description |
|---|---|
| Service Delivery | To arrange and manage your travel bookings, including flights, accommodation, visas, transfers, and all associated services. |
| Enquiry Handling | To respond to your travel enquiries and provide quotations, itinerary proposals, and service information. |
| Communication | To send booking confirmations, travel documents, itinerary updates, and essential service notifications. |
| Customer Support | To assist you before, during, and after your journey — including emergency travel support. |
| Visa & Immigration | To prepare and submit visa applications on your behalf, requiring identity and passport information. |
| Legal Compliance | To meet our obligations under applicable law, including financial regulations, anti-money laundering requirements, and data protection laws. |
| Marketing | To send you travel inspiration, offers, and newsletters — only where you have provided consent or we have a legitimate interest. You may opt out at any time. |
| Website Improvement | To analyse how our website is used and improve the user experience. |
Where applicable data protection legislation requires us to identify a legal basis for processing your personal data, we rely on the following:
For travellers based in the European Economic Area (EEA) or United Kingdom, we process your data in accordance with the UK GDPR and, where applicable, the EU General Data Protection Regulation (GDPR).
We do not sell, rent, or trade your personal information to any third party for their own marketing purposes. We share your information only in the following circumstances:
All third parties with whom we share your data are required to maintain the security and confidentiality of your information and are prohibited from using it for any purpose beyond the services they provide to us.
Our website uses cookies and similar tracking technologies to enhance your browsing experience and understand how visitors use our site. Cookies are small text files stored on your device.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential | Required for the website to function correctly. Cannot be disabled. | Session |
| Analytics | Help us understand how visitors interact with the site (e.g. Google Analytics). All data is anonymised. | Up to 2 years |
| Functional | Remember your preferences such as language and location settings. | Up to 1 year |
| Marketing | Track visits across websites to show relevant advertisements. Only used with your consent. | Up to 90 days |
You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. Where required by law, we will obtain your consent before placing non-essential cookies.
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including for the satisfaction of any legal, accounting, or reporting requirements.
When your data is no longer required, it is securely deleted or anonymised in accordance with our data destruction procedures.
Depending on your location and applicable data protection law, you may have the following rights in relation to your personal data:
To exercise any of these rights, please contact us at privacy@itlholidaysglobal.com. We will respond to all requests within 30 days. In some cases, we may need to verify your identity before processing your request.
If you are based in the UK or EEA and believe we have not handled your data correctly, you have the right to lodge a complaint with the relevant supervisory authority — the Information Commissioner's Office (ICO) in the UK, or your local data protection authority in the EEA.
As a global travel company serving clients across India, the GCC, and Western markets, the nature of our services requires us to transfer personal data internationally. For example, booking a flight requires your data to be shared with the relevant airline, which may be based in a different country.
When we transfer personal data outside the United Kingdom or European Economic Area, we ensure that appropriate safeguards are in place, including:
For transfers necessary to fulfil travel bookings (such as hotel or airline reservations), such transfers are necessary for the performance of a contract in your interests.
We take the security of your personal information seriously. We have implemented appropriate technical and organisational measures to protect your data against unauthorised access, accidental loss, alteration, disclosure, or destruction.
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the relevant supervisory authority within 72 hours and, where required, inform you directly without undue delay.
If you suspect that your personal information has been compromised or misused in connection with your interactions with ITL Holidays Global, please contact us immediately at privacy@itlholidaysglobal.com.
Our services are designed for adults aged 18 and over. We do not knowingly collect personal data directly from children under the age of 18. Where a booking includes child travellers, we collect information about those children solely from the parent or guardian making the booking, for the sole purpose of arranging travel services.
If you believe we have inadvertently collected personal data from a child without appropriate parental consent, please contact us immediately at privacy@itlholidaysglobal.com and we will take steps to delete that information.
Our website may contain links to third-party websites, including airline booking portals, hotel websites, visa application platforms, and partner services. These websites have their own privacy policies and we have no responsibility or liability for their content or practices.
We encourage you to read the privacy policy of every website you visit before providing any personal information.
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable law. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you by email or through a prominent notice on our website.
We encourage you to review this Privacy Policy periodically. Your continued use of our services after any changes constitutes your acceptance of the updated policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please contact us through any of the following channels:
Enquiries: info@itlholidaysglobal.com
We aim to respond to all privacy-related enquiries within 5 business days and to resolve all substantive requests within 30 days.